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Iomega StorCenter NAS Service Plans
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Iomega StorCenter Network Storage
Service Plans |
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Desktop Extended
Service Plans |
Enhanced
Service Plans |
Premium
Service Plans |
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| Product Categories covered |
Network Storage ix and px Desktop Series |
Network Storage px Rackmount Series |
Network Storage px Rackmount Series |
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24x7 phone technical
support
(after hours English) |
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| Onsite parts Replacement |
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Next Business Day |
4-hour for strategic parts (NBD all others) |
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| Strategic Parts Kit |
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Advance replacement
(RMA parts Delivery) |
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| Support Priority |
Priority |
Priority |
Highest Priority |
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Web Support with an up-to-date
knowledgebase & free software updates |
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Automated Support Alerts,
Online Case
Tracking |
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| Warranty Term |
5 Years |
3 or 5 Years |
3 or 5 Years |
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| Channel Sku |
35998 (ix series)
35999 (px series) |
35698 (px4)
35701 (px4)
36005 (px12)
36006 (px12) |
36001(px4) 35803(px12)
36002(px4) 35804(px12)
36003(px4) 35805(px12)
36004(px4) 35806(px12) |
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Iomega StorCenter Updated NAS
Service Plans |
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Support Features |
Base |
Desktop
Extended |
Enhanced |
Premium |
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Free Unlimited Phone
Technical Support |
M-F 9am x 6pm
(local business hours) |
24x7
(After Hours in English) |
24x7
(After Hours in English) |
24x7
(After Hours in English) |
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Onsite Parts Replacement |
Not included |
Not included |
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Strategic Parts Kit |
Not included |
Not included |
Not included |
Included |
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RMA Parts Delivery |
Advance Exchange |
Advance Exchange |
Advance Exchange |
Expedited Advance
Exchange |
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Support Priority |
Normal |
Priority |
Priority |
Highest Priority |
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Web Support with an up-
to-date knowledgebase &
free software updates |
√ |
√ |
√ |
√ |
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Automated Support Alerts |
√ |
√ |
√ |
√ |
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Online Case Tracking |
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√ |
√ |
√ |
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Warranty |
3 Years |
5 Years |
3 or 5 Years |
3 or 5 Years |
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