3-Year Overland Storage XchangeNOW Support for Snap Server 110 - P/N: EWXNOW3U-S110

XchangeNOW

For users with a high tolerance for downtime or who have systems beyond available zone coverage for Bronze, Silver or Gold offerings, our economical XchangeNOW support may be the right solution.

XchangeNOW can be combined with the advanced purchase of system field replaceable units (FRUs) to provide immediate access to most spares in the event of a failure.  The spare pool can then be replenished with the XchangeNOW advance replacement of the specific product FRU.

XchangeNOW service includes the following:

• Support offering 24x7 access to web based self support.
• Standard business day technical support access, response time dependent on engineer availability, excluding recognized public and company holidays.
• Advance replacement of product FRU within 2 business days of diagnosis.