1-Year Overland Storage Software Maintenance for Snap Server 500 Series -SWMAIN1E-S500

Software Maintenance

An active maintenance agreement on the software component of your Overland Storage Snap Server solution is an important piece of your total protected storage solution. Access to updates, patches, and new version releases of GuardianOS is available beyond the standard warranty period by purchasing extended software maintenance.  When purchasing any Software Maintenance support or higher service for your Snap Server system, Supplemental Software maintenance must be also be purchased for Snap EDR and Snap Server Manager, Multi-Server Administration if installed. An added value of our enhanced Bronze, Silver, and Gold hardware support options is that they include maintenance on the software where applicable.

Software Maintenance includes the following:

• Lowest cost support offering 24x7 access to web-based self support including on line patches, bug fixes, and new version releases.
• Standard business day technical support access, response time dependent on engineer availability, excluding recognized public and company holidays.