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Terms of Use:

BackupWorks.com employees are trained and knowledgeable about the specifications, features, and advantages of the products and services we offer. Your account manager is able to use his or her knowledge to help provide you with equipment that consistently meets your needs for quality products in a cost effective and timely manner. If you have any questions about products we carry or our policies - PLEASE ASK. Seller hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by the seller until goods are paid for in full by the purchaser and at that time title passes to purchaser.

- Payment Type              
- Ship Methods
- Security Policy              
- Return Policy   


Payment Type:


BackupWorks.com® Accepts:

  • Credit Cards - VISA, MasterCard, and American Express.
  • Checks (Prepaid, or net - provided terms have previously been setup and approved by BackupWorks.com Finance Dept.)
  • Money Orders/ Cashiers Check
  • Paypal
  • Google Checkout

    Purchase Orders are welcome from government agencies, educational institutions and qualified corporate customers. (Corp. Customers - Please Fax Bank and Trade References to 714.751.2637 Att'n: Finance Dept.)

    Prepaid orders, wire transfers and C.O.D.s are welcome.
  
Please contact a BackupWorks.com account manager for more details.
 

Ship Methods:


The following shippers are currently available through Backupworks.com

                        

                Our services are as follows:

- Ground 3-7 Business Day Delivery
- 3 Day Select 3 Day Busienss Delivery
- 2nd Day Air 2 Day Business Delivery
- Overnight Next Day Business Delivery

- Priority Overnight/Next Day Air AM.

Next Day by 10am Business Delivery

- Saturday and Sunday are not considered business Days
- The majority of Ground packages arrive within 3-7 business days although this is not a guarantee.
- All of the above only applies to shipping within the USA.  Please contact an account representative for all international shipments.
- In accordance with UPS and FedEx policy, the day an order ships does not count as a day in transit.

 

Security Policy:


Your security is very important to us.  All orders and transactions involving release of personal information is encrypted using the latest 128-bit SSL encryption technology. Encryption is a process by which we use software to scramble your credit card number and personal information.  We Employ the latest encryption and security technology and fraud detection techniques in all areas of BackupWorks.com where you provide us with personal or account information.  This is done to protect you from unauthorized use of the information you are sending to our server.


Return Policy:



BackupWorks.com is here to help make the return process as easy as possible for you. To keep our costs down, and in turn keep our prices as low as possible, we require that you follow the procedures listed below when returning products to BackupWorks.com.

All products sold by BackupWorks.com are covered under the manufacturer's warranty unless otherwise stated. Please contact the warranty service provider listed in your product documentation for defective products and missing parts. If, after contacting the warranty service provider, the product has not been repaired to your satisfaction, BackupWorks.com will work with you to obtain an appropriate resolution. Please contact our customer service department or your sales representative for details.

Please e-mail our returns department at returns@backupworks.com to request a Return Merchandise Authorization (RMA) number. NO RETURNS, of any type, will be accepted without an RMA number. Please provide the following information when e-mailing an RMA request.

1. Customer name

2. Address

3. Phone number

4. BackupWorks.com order number

5. Manufacturer part number

6. Quantity to return

7. Nature of the problem

8. Will the manufacturer's package still be in brand new, factory sealed condition when the product is returned?

Note: Brand new and Factory sealed means that all of the original manufacturer's seals, stickers, tape and/or packaging have never been opened, removed, cut or tampered with. Additionally, there can be no damages or writings of any kind on the manufacturer's package.

9. Do you still have the original manufacturers box and all of the original contents?

10. Condition of external shipping carton.

11. Serial number # of the product.
(If the product is still factory sealed, do not open to get the serial number!).

Note: If the serial number noted in our records for the item sold does not match the serial number on the item returned, no credit will be issued and the returned merchandise will be sent back to you. Please do not open the box to obtain the serial number if the package is still factory sealed. Please check for a serial number on the outside of the box.

12. Manufacturer case ID number for defective merchandise if available

Note: If a product is defective, prior to contacting a Backupworks.com return specialist please contact the manufacturer of the defective item to obtain a Case ID number. This number will allow BackupWorks.com to expedite your request. Due to certain Manufacturer policies, BackupWorks.com may require a Case ID number to process an RMA request.

13. Request for one of the following:

        1.Cross-Ship - BackupWorks.com will bill and ship you a new order as soon as an RMA number has been issued. BackupWorks.com will then issue you a refund for the defective item after the merchandise has been received at the return location and checked. Please allow up to two weeks from the date of return delivery for the product to be checked by the return's warehouse before the refund is issued.

        2.Replacement - BackupWorks.com will ship a replacement to you once the merchandise has been returned and checked. The funds from the first order will be applied to your replacement order. Your card will not be charged a second time. Please allow up to two weeks from the date of return delivery for the product to be checked by the return's warehouse before the replacement is shipped.

        3. Repair - BackupWorks.com will be happy to send your merchandise back to the manufacturer to be repaired, on your behalf.

        4. Other - Please explain

Other Terms and Conditions:

  • Products being returned must contain all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Any return that is not 100 percent complete will be returned back to the customer and no credit will be issued

  • Most defective products (except certain computer Storage Devices and software) may be returned for repair or replacement only, at BackupWorks.com's discretion, within 30 days of the invoice date. BackupWorks.com will not charge a return-processing fee of any kind when a defective item is repaired or replaced with the identical item.

  • All returns, must be made within 30 days of the shipping date. After 30 days, the manufacturer's warranty applies.

  • All items being returned for a refund or exchanged for a non-identical item are subject to a 15% return processing fee. Minimum return-processing fee for any refund or credit is $25.00

  • Non-defective software may not be returned under any circumstances.

  • All refurbished products are marked as such and come with a BackupWorks.com 90 Day Warranty and existing Manufacturers Warranty if any.

  • All Repairs come with a 90 Day BackupWorks.com Warranty.

  • Consumable products like Tape media Cartridges, Barcode Labels etc....are non-returnable if the manufacturer's factory seal has been broken. Defective products must be returned directly to the manufacturer.

  • Please keep in mind that BackupWorks.com is not able to guarantee that any particular item will be compatible with other products not purchased from BackupWorks.com. If you have questions or concerns regarding compatibility issues, please contact the manufacturer prior to purchase. Non-compatibility does not qualify a product as being defective.

  • Discontinued or end of life products can only be returned for repair or possible exchange if stock is avaialable. No refunds can be made.

  • For all returns, the customer prepays shipping. BackupWorks.com does not offer reimbursement.

  • If a package is returned to BackupWorks.com and the condition of the box or the actual merchandise does not match the claim, no credit will be issued and the item will be returned to the customer.

  • UPS Ground and other "surface" shipments are not guaranteed to arrive within a certain timeframe. These shipments on average take 2-7 days for delivery from the date the order is processed.

  • Shipping delays caused by acts of nature cannot be contested. There can be no freight credit issued in these circumstances.

  • Unfortunately BackupWorks.com is not able to offer price protection on products that have already shipped. Any return of a product that has dropped in price will be processed at the then current price.

  • If the merchandise appears to be damaged in shipping, it is best to refuse a shipment back to the carrier. If you accept delivery, you must have the carrier make a note of the damage in the delivery record. Please notify Backupworks.com immediately via email (returns@backupworks.com) of the problem in order to arrange for an inspection and, if necessary, pick up of the damaged item. If you fail to notify BackupWorks.com within 5 days of receipt of the package, our standard return policies will supercede any claim of damage and all manufacturers' restrictions will apply.

  • All delivery refusals must be reported to BackupWorks.com. Unauthorized refusals are subject to a $25.00/15% return processing fee (depending on the item) and no credit for the freight charges.

 

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