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Overland Storage ARCvault Autoloader Support
Overland Storage ARCvault Autoloader Support
Options
Assuring the availability of your Overland
Storage® Tape Storage solution is a critical part of your overall protected data
storage strategy. Overland has made selecting and obtaining the proper level of
support for the entire life of your product easy and affordable.
While all Overland products are covered by an
initial standard warranty many users require either longer coverage periods or
support options that provide for higher system availability. For these users we
offer support upgrades during the initial warranty period and support extensions
after that period ends. If your Overland Storage solution includes multiple
products each item must be covered to the same entitlement. As a special
incentive to keep your Overland storage product covered for a longer period of
time we offer a discount on multiple years of support coverage when purchased at
the time of product sale. We realize that different users have different
availability needs when it comes to their tape based data storage solutions.
While some customers can tolerate a minor amount of down time, or may not
require continuous system operation on weekends, others may require a rapid
return to operation during the night or on holidays. For each of these users we
offer a specially designed level of support.
XchangeNOW
For users with a high tolerance for down time our economical XchangeNOW support
may be the right solution.
• Lowest cost support offering
• 24x7 Access to web based self support
• Standard Business day technical Support access, response time dependant on
engineer availability
• Advance replacement of product of FRU within 2 business days of diagnosis
Bronze level support
When system availability is more critical or your technical access to exchange
defective products is limited our Bronze level support is the lowest cost
alternative providing on-site repairs performed by a trained Overland authorized
engineer.
• Low cost
• 24x7 Access to web based self support
• Standard Business day technical Support access, Standard response time,
excluding recognized public and company holidays
• Next Business day on site repair response following diagnosis
Silver level support
Most users find that the availability of their data storage equipment is
critical to the operation of their business and even a few days of down time is
unacceptable. For these customers our Silver level support may be the correct
solution. Silver level support offers all of the features of our Bronze solution
with the additional benefit of a more rapid 4 business hour, same business day
support and on site response time.
• 24x7 Access to web based self support
• Standard Business day technical Support access, Enhanced response time,
excluding recognized public and company holidays.
• 4 hour, business day, on site repair response following diagnosis
Gold support
Our Silver level support does not provide for on site repairs after standard
business hours, on weekends, or holidays. For our customers with the most
critical data storage demands where availability 365 days a year is required our
premium level Gold support is the solution of choice. Gold support provides you
with all of the premium features of our Silver level support plus access to
these services 24 hours a day, 7 days a week, 365 days a year.
• 24x7 Access to web based self support
• 24x7x365 Technical Support, Enhanced response time
• 4 hour, any time, on site repair response following diagnosis
For specific information about support availability and pricing
see our product listings below or feel free contact us at 866 801 2944
1-Year Overland Storage Bronze Support Extension for Overland Storage ArcVault 2U 12/24 - P/N: EWBRNZ1E-AV2
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1-Year Overland Storage Gold Support Extension for Overland Storage ArcVault 2U 12/24 - P/N: EWGOLD1E-AV2
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