BackupWorks.com employees are trained and
knowledgeable about the specifications, features, and advantages of the products
and services we offer. Your account manager is able to use his or her knowledge
to help provide you with equipment that consistently meets your needs for
quality products in a cost effective and timely manner. If you have any
questions about products we carry or our policies - PLEASE ASK. Seller hereby
expressly disclaims all warranties either expressed or implied warranty of
merchantability or fitness for a particular purpose. This disclaimer by the
seller in no way affects the terms of the manufacturer's warranty if any. Title
to goods herein being purchased is retained by the seller until goods are paid
for in full by the purchaser and at that time title passes to purchaser.
- Payment Type
- Security Policy
- Credit Cards
- VISA, MasterCard, and American Express.
(Prepaid, or net - provided terms have previously been setup and approved by
BackupWorks.com Finance Dept.)
- Money Orders/
are welcome from government agencies, educational institutions and qualified
(Corp. Customers - Please Fax Bank and Trade References to
949.297.3631 Att'n: Finance Dept.)
wire transfers and C.O.D.s are welcome.
Please contact a
BackupWorks.com account manager for more details.
Your security is very important to us. All
orders and transactions involving release of personal information is encrypted
using the latest 128-bit SSL encryption technology. Encryption is a process by
which we use software to scramble your credit card number and personal
information. We Employ
the latest encryption and security technology and fraud detection techniques in
all areas of BackupWorks.com where you provide us with personal or account
information. This is done to protect you from unauthorized use of the
information you are sending to our server.
BackupWorks.com is here to help make
the return process as easy as possible for you. To keep our costs down, and in
turn keep our prices as low as possible, we require that you follow the
procedures listed below when returning products to BackupWorks.com.
All products sold by BackupWorks.com are
covered under the manufacturer's warranty unless otherwise stated. Please
contact the warranty service provider listed in your product documentation for
defective products and missing parts. If, after contacting the warranty service
provider, the product has not been repaired to your satisfaction,
BackupWorks.com will work with you to obtain an appropriate resolution. Please
contact our customer service department or your sales representative for
Please e-mail our returns department at
firstname.lastname@example.org to request
a Return Merchandise Authorization (RMA) number. NO RETURNS, of any
type, will be accepted without an RMA number. Please provide the following
information when e-mailing an RMA request.
1. Customer name
3. Phone number
4. BackupWorks.com order number
5. Manufacturer part number
6. Quantity to return
7. Nature of the problem
8. Will the manufacturer's package still be in brand new, factory sealed
condition when the product is returned?
Note: Brand new and Factory sealed means that all of the original
manufacturer's seals, stickers, tape and/or packaging have never been opened,
removed, cut or tampered with. Additionally, there can be no damages or writings
of any kind on the manufacturer's package.
9. Do you still have the original manufacturers box and all of the original
10. Condition of external shipping carton.
11. Serial number # of the product.
(If the product is still factory sealed, do not open to get the serial
Note: If the serial number noted in our records for the item sold does
not match the serial number on the item returned, no credit will be issued and
the returned merchandise will be sent back to you. Please do not open the box to
obtain the serial number if the package is still factory sealed. Please check
for a serial number on the outside of the box.
12. Manufacturer case ID number for defective merchandise if available
Note: If a product is defective, prior to contacting a Backupworks.com
return specialist please contact the manufacturer of the defective item to
obtain a Case ID number. This number will allow BackupWorks.com to expedite your
request. Due to certain Manufacturer policies, BackupWorks.com may require a
Case ID number to process an RMA request.
13. Request for one of the following:
1.Cross-Ship - BackupWorks.com will bill and ship you a new order as soon as an
RMA number has been issued. BackupWorks.com will then issue you a refund for the
defective item after the merchandise has been received at the return location
and checked. Please allow up to two weeks from the date of return delivery for
the product to be checked by the return's warehouse before the refund is issued.
2.Replacement - BackupWorks.com will
ship a replacement to you once the merchandise has been returned and checked.
The funds from the first order will be applied to your replacement order. Your
card will not be charged a second time. Please allow up to two weeks from the
date of return delivery for the product to be checked by the return's warehouse
before the replacement is shipped.
3. Repair - BackupWorks.com will be
happy to send your merchandise back to the manufacturer to be repaired, on your
4. Other - Please explain
Other Terms and Conditions:
returned must contain all original boxes, packing materials, manuals, blank
warranty cards and all other accessories and documentation provided by the
manufacturer. Any return that is not 100 percent complete will be returned
back to the customer and no credit will be issued
products (except certain computer Storage Devices and software) may be
returned for repair or replacement only, at BackupWorks.com's discretion,
within 30 days of the invoice date. BackupWorks.com will not charge a
return-processing fee of any kind when a defective item is repaired or
replaced with the identical item.
All returns, must
be made within 30 days of the shipping date. After 30 days, the manufacturer's
All items being
returned for a refund or exchanged for a non-identical item are subject to a
15% return processing fee. Minimum return-processing fee for any refund or
credit is $25.00
software may not be returned under any circumstances.
products are marked as such and come with a BackupWorks.com 90 Day Warranty
and existing Manufacturers Warranty if any.
All Repairs come
with a 90 Day BackupWorks.com Warranty.
like Tape media Cartridges, Barcode Labels etc....are non-returnable if the
manufacturer's factory seal has been broken. Defective products must be
returned directly to the manufacturer.
Please keep in mind
that BackupWorks.com is not able to guarantee that any particular item will be
compatible with other products not purchased from BackupWorks.com. If you have
questions or concerns regarding compatibility issues, please contact the
manufacturer prior to purchase. Non-compatibility does not qualify a product
as being defective.
Discontinued or end
of life products can only be returned for repair or possible exchange if stock
is available. No refunds can be made.
For all returns,
the customer prepays shipping. BackupWorks.com does not offer reimbursement.
If a package is
returned to BackupWorks.com and the condition of the box or the actual
merchandise does not match the claim, no credit will be issued and the item
will be returned to the customer.
UPS Ground and
other "surface" shipments are not guaranteed to arrive within a certain
timeframe. These shipments on average take 2-7 days for delivery from the date
the order is processed.
caused by acts of nature cannot be contested. There can be no freight credit
issued in these circumstances.
BackupWorks.com is not able to offer price protection on products that have
already shipped. Any return of a product that has dropped in price will be
processed at the then current price.
If the merchandise
appears to be damaged in shipping, it is best to refuse a shipment back to
the carrier. If you accept delivery, you must have the carrier make a note
of the damage in the delivery record. Please notify Backupworks.com
immediately via email (email@example.com) of the problem in order to arrange for an
inspection and, if necessary, pick up of the damaged item. If you fail to
notify BackupWorks.com within 5 days of receipt of the package, our standard
return policies will supercede any claim of damage and all manufacturers'
restrictions will apply.
refusals must be reported to BackupWorks.com. Unauthorized refusals are
subject to a $25.00/15% return processing fee (depending on the item) and no
credit for the freight charges.