85% of SMBs Having Problems with Backup and Recovery
Results of the SMB Virtualization Data Protection
The report is designed to explore the impact of
virtualization on SMBs' data protection, backup and recovery strategies in the
same manner as Virtualization Data Protection Report for Enterprises.
The survey of 500
SMBs across the USA and Europe found that they are experiencing significant
issues with the cost, complexity and lack of capabilities of their data
protection for virtual environments. In particular, 85% of SMBs are experiencing
cost-related challenges with backup and recovery, 83% with lack of capabilities
and 80% with complexity. This means there is a maximum of 15% of SMBs that
currently have no issues with data protection.
Other key findings were:
85% of SMBs identified cost-related challenges with their
backup and recovery of virtual environments, including: high ongoing management
costs (51%), expensive licensing models (48%) and backups either requiring or
using too much storage (44%).
83% reported capability-based challenges, including:
backups taking too long (40%), recovery taking too long (34%, suggesting that
the majority are happy with 4 hours' recovery time), difficulty recovering
virtual servers (25%) and file- and application-level recovery being too
- Recovery of SMBs' virtual servers is only a little faster
than physical servers, at 4 hours 21 minutes and 4 hours 51 minutes
- Recovery of individual files such as emails, takes up to
12 hours 8 minutes. This may be because 62% of SMBs often have to recover
more than needed to retrieve a single file or application item.
- 67% of SMBs' backup tools use agents, which can add to
complexity: 76% of those SMBs encounter problems such as difficulty managing
agents, slow performance and both backup and recovery failing too often.
- 63% of SMBs believe their backup and recovery tools will
become less effective as the amount of data and servers in their
- 41% of SMBs stated that downtime in the event of an IT
failure costs $150,000 or more per hour: meaning that outages can cost these
organizations $600,000 or more based on the recovery times given.
- More than 1 in 6 (17%) recoveries of backed-up machines
cause SMBs problems, increasing recovery times and the cost of downtime.
This is not surprising considering only 8% are tested.
- Currently, an average of 33% of SMBs' virtual
infrastructure is not backed-up.
- 55% of SMBs are planning to change their backup tool for
virtual servers by 2014.
Lastly, 80% of SMBs are facing
complexity-related challenges with their data protection, including: backups
needing ongoing management (52%), too many virtual servers to backup (35%) and
backup tools being difficult to configure and use (32%).
At the same time, SMBs are looking to
solve these issues. 55% are planning to change their backup tool for virtual
serves in this period, with the average time to change being only 10 months. The
reasons given to replace their current tools include TCO (46%), complexity
(44%), and lack of capabilities such as failure to meet RTOs (30%) and RPOs
(21%). This is in tandem with a growth in virtualization. While they currently
form 52% of the IT infrastructure, virtual servers are expected to form 63%
within 2 years. This may also increase the amount of servers that are protected.
Currently, 67% of the virtual environment is backed-up, meaning that almost a
third of SMBs' virtual infrastructure is unprotected.