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OverlandCare Support Programs - Support for your Overland Storage Hardware

Overland Storage Support Options

Assuring the availability of your Overland Storage solution is a critical part of your overall protected data storage strategy. Overland has made selecting and obtaining the proper level of support for the entire life of your product easy and affordable. While the standard Overland support programs are designed to provide the services that most of our customers require, we understand that your needs may be different and have created a selection of service enhancements to augment whatever level of Overland support you have chosen.

All Overland products are eligible for enhanced OverlandCare maintenance options to augment and/or extend the standard limited warranty. Specially priced multi-year and single year OverlandCare support upgrades are available to protect your investment for the life of the product.

Please contact us at 866 801 2944 and talk to your BackupWorks.com Rep. about the right support option for you.  Feel free to ask for a quote.

Four levels of OverlandCare support are available.

  • Level 1 – 24x7 Telephone support; Advanced parts replacement, 2 business day delivery
  • Level 2 – 24x7 Telephone support; 9x5, Next business day Onsite. Next business day advanced parts delivery for CRU parts.
  • Level 3 – 24x7 Telephone support; 9x5, 4-hour onsite (normal business hours)
  • Level 4 – 24x7 Telephone support; 24x7x365, 4-hour onsite (24x7)

Warranty coverage and OverlandCare service options may differ by product; however the OverlandCare offerings available are standardized for all Overland products to simplify your service offering decision.  The table below outlines the details of each OverlandCare service level. Click here to download the OverlandCare Support Programs Datasheet.

 

OverlandCare Warranty Offerings Level 1 Level 2 Level 3 Level 4

24x7 telephone assistance Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX

Unlimited web and email support Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX

Access to on-line knowledge base Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX

Firmware updated and patches Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX

Remote problem and diagnostics support Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX Dynamic RAID SnapServer DX

2 Business day advanced parts replacement Dynamic RAID SnapServer DX      

Next business day advanced CRU parts replacement   Dynamic RAID SnapServer DX    

Next business day response for onsite support   Dynamic RAID SnapServer DX    

9x5x4-Hr. response for onsite support     Dynamic RAID SnapServer DX  

24x7x4-Hr. response for onsite support       Dynamic RAID SnapServer DX

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