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Enterprise Backup and Recovery Software Solutions

Leaders Veeam, Commvault, Rubrik, Cohesity, Veritas and Dell analyzed

 

Vendor Strengths and Cautions

Arcserve
It is a Niche Player in this Magic Quadrant. Itss backup portfolio includes Arcserve Unified Data Protection (UDP), Arcserve Backup, Arcserve 9000 Series Appliances, Arcserve UDP Cloud Hybrid, Arcserve OneXafe storage appliances and Arcserve SaaS Backup. Company’s operations are geographically diversified, and most of its clients are in the midmarket segment. During the evaluation period, the firm released UDP 9.1 and 9.2, which include improved password security for backup and recovery operations, currency with new Linux distributions, security patches and enhanced security for its use of the SQL Express database.

Strengths

  • Flexible pricing options: Arcserve offers clients a choice between perpetual and term-based subscription licensing, as well as multiple metrics, including front-end terabyte, socket and virtual machine, to optimize pricing in alignment with their requirements.
  • Comprehensive SaaS application protection: Arcserve SaaS Backup, through an OEM relationship with Keepit, provides protection for Microsoft 365, Salesforce, Microsoft Entra ID, Google Workspace, Zendesk, Microsoft Power BI and Azure DevOps.
  • Geography coverage: Arcserve’s comprehensive geographic strategy combines territory managers, VARs and MSPs across all major geographies.

Cautions

  • Customer experience impacting innovation: Firms’s focus and investments to address issues with solution hardening, client support and prospective client experience have limited its innovations in trending areas of the enterprise backup and recovery market.
  • Lagging use of AI: Current portfolio and short-term roadmap lacks implementation of AI in areas such as ransomware anomaly detection, advanced cyberrecovery and GenAI use cases.
  • Agent-based cloud-native protection: Offerings remain heavily reliant on agent-based backup to protect cloud-native workloads, such as platform as a service (PaaS) and IaaS. This creates complexity in administering deployment and managing these cloud environments.

Cohesity
It is a Leader in this Magic Quadrant. Its DataProtect backup portfolio is available for customer-managed deployment for both on-premises and cloud, as well as an as-a-service offering. Firm’s operations span across North America and Western Europe, with limited presence in AsiaPac and Latin America. Its clients tend to be in the upper midmarket and enterprise segments. Major developments during the evaluation period include Cohesity Gaia, a GenAI-based conversational search and response solution powered by backup data. The company added AI capabilities to improve threat detection and guide operators in cyberrecovery, administration and to troubleshoot product issues. Other notable enhancements include custom threat scan rules, on-demand data classification, support for Azure VMs, Azure SQL, Amazon RDS for PostgreSQL, Amazon Aurora, VMware Cloud on Amazon Web Services (AWS), and instant recovery of Nutanix AHV VMs.

In February 2024, the vendor announced its acquisition of Veritas NetBackup and Alta data protection assets, which is expected to close by the end of the year. This represents the most significant merger or acquisition in this market in over a decade. The combined backup and recovery portfolio will contain complementary and overlapping technologies.

Strengths

  • Innovation and execution: Has delivered a steady stream of innovative capabilities across data protection, security and management, as well as as-a-service delivery, for data across on-premises, cloud and SaaS apps.GenAI for business data: Is the first vendor to offer a GenAI-based solution powered by the backup data repository that provides a natural language, conversational solution to provide answers to business questions.
  • Cohesity Marketplace: Offers a number of native and 3rd-party applications through its marketplace that leverage backup data for more value beyond restore operations.

Cautions

  • Limited SaaS application coverage: Cohesity has made limited progress in expanding its portfolio of SaaS application coverage beyond Microsoft 365 and Salesforce.
  • Lack of stand-alone backup software: Solution is an integrated offering of backup and storage software. It does not offer a backup-only offering that can write the first copy to third-party storage.
  • Veritas integration: Pending the close of company’s acquisition of Veritas’s enterprise data protection operations, it is possible the integration could take up resources across multiple business functions, potentially impacting Cohesity’s future speed of innovation.

Commvault
It is a Leader in this Magic Quadrant. Its platform, Commvault Cloud, includes solutions for data protection, risk analysis and cyberrecovery for on-premises and cloud/SaaS-based workloads. Its operations are geographically diversified, and its clients tend to be large enterprises. During the evaluation period, the company introduced Arlie, an AI-based threat analysis and operations assistant solution, as well as Threatwise threat detection decoys, Threat Scan Predict malware detection and Cleanroom Recovery to orchestrate and test recovery in an isolated environment. In addition, it introduced further enhancements for Oracle Cloud Infrastructure, advanced Microsoft Active Directory and Microsoft Entra ID recovery support, and support for protecting MySQL and PostgreSQL workloads in Azure.

Strengths

  • Broad ecosystem support: The firm is both comprehensive in coverage and responsive to adding new workloads to its backup and recovery offering. This includes a diverse set of workloads across on-premises, multicloud and SaaS applications.
  • Focus on cyberresiliency and recovery: Commvault Cleanroom Recovery, combined with its Arlie AI and 3rd-party security integrations, simplifies customers’ efforts to plan, exercise and execute complex recovery efforts.
  • Simplified licensing: The vendor has improved SKU management licensing for its cloud and on-premises products, enabling customers to better understand its licensing.

Cautions

  • Support process concerns: Customers have voiced concerns regarding their experience working with the Commvault support team, when it comes to their responsiveness to escalate incidents beyond first-tier support.
  • Customer enablement concerns: Some Gartner clients indicate that they need to engage support when implementing new features and functions. This leads them to question if Commvault is elevating features and functions to general availability without consistently providing complete documentation for proper implementation.
  • Product rebranding confusion: Despite its product rebranding to Commvault Cloud, clients report confusion and lack of clarity regarding Commvault’s consistency of capabilities across its on-premises, BaaS and appliance offerings.

Dell Technologies
It is a Leader in this Magic Quadrant. Its backup and recovery software portfolio consists of PowerProtect Data Manager, PowerProtect Cyber Recovery, CyberSense, NetWorker, Avamar, APEX Backup Services, and PowerProtect DP and DD series appliances. Its operations are geographically diversified, and its clients tend to be large enterprises, with presence in the midmarket. During the evaluation period, notable enhancements to PowerProtect Data Manager include Storage Direct agent integration with Dell PowerStore and Dell PowerMax, Microsoft Active Directory granular recovery, and stand-alone agent support for Apache Hadoop. It also introduced PowerProtect DM5500 integration with PowerProtect Cyber Recovery, APEX Backup Services features (including cloud-native backups for AWS and Azure), APEX Protection Storage in Oracle Cloud VMware Solution, and APEX Subscriptions support for backup appliances.

Strengths

  • Comprehensive solution offering: The firm bundles its data center portfolio of servers, storage, networking, and backup and recovery offerings to deliver a single vendor solution that minimizes the number of vendors that clients need and improves the overall customer experience.
  • Storage Direct Protection: It embeds differential block-level backup in both PowerMax and PowerStore solutions. PowerProtect Data Manager orchestrates and manages crash-consistent backup and recovery directly to and from PowerProtect appliances, without any backup software installation on the PowerMax and PowerStore systems.
  •  APEX Subscription adds backup target: The vendor has expanded its APEX Subscriptions offer to include PowerProtect Data Domain appliances, enabling clients to acquire PowerProtect Data Domain appliances via a pay-as-you-go license. This allows clients to start small, grow and align to performance requirements.

Cautions

  • Following leaders in market trends: Has followed market leaders in addressing recent market trends, such as vendor-hosted cloud backup storage vaults and expanded ransomware detection and recovery capabilities beyond its PowerProtect Cyber Recovery offering.Unbalanced innovation across backup software portfolio: Focus on the PowerProtect Data Manager offering limits innovation to its other backup and recovery products, such as Avamar and NetWorker.
  • Limited SaaS-based control plane: Lacks a comprehensive SaaS-based control plane and common administrative interface for all components of its solution, which are features often found in leading vendor solutions.

Druva
It is a Visionary in this Magic Quadrant. Its Data Security Cloud platform is a BaaS offering that leverages AWS infrastructure for running, storing and managing backups. The platform consists of multiple products that provide on-premises and cloud VM backup and DR, AWS cloud-native and Kubernetes backup and DR, and SaaS application and endpoint backup. Druva’s operations are geographically diversified, with the majority of its customers in North America. Its clients tend to be in the midmarket and enterprise segments. During the evaluation period, the company added Azure VM backups, anomaly detection of VMware VMs, direct backup from SAP HANA, Sandbox Recovery, and group-level backups in Microsoft 365. It also introduced Dru, its AI copilot for backup and recovery, and added curated recovery for Microsoft OneDrive and SharePoint Online data.

Strengths

  • Cloud-native BaaS: Built as a cloud-native and SaaS platform from Day 1, BaaS platform provides ease of use and automatic scaling of resources for all data.
  • Cloud-first organizations: BaaS platform is best-suited for cloud-first organizations with end-to-end self-serve product trials, enabling easy onboarding and simple operations.
  • Global coverage with Dell: Has an OEM partnership with Dell Technologies, which makes the offering additionally available across the globe as a Dell-branded solution.

Cautions

  • Limited enterprisewide deployments: Compared with the Leaders in this Magic Quadrant, the vendor has minimal presence in large enterprises as a single data protection solution.
  • Less comprehensive multicloud support: Support for backup of applications and infrastructure in Azure and Google Cloud Platform (GCP) is limited compared with AWS.
  • Lagging hybrid environment coverage: Lags market leaders in coverage of hybrid environment requirements, such as protection of containers, object storage, and modern databases, including MongoDB, MariaDB and NoSQL; bare-metal recovery capabilities; and instant database recovery.

HYCU
It is a Visionary in this Magic Quadrant. HYCU R-Cloud (previously Protégé) is a hybrid and multicloud BaaS platform that spans across Azure, AWS and GCP to support IaaS, database as a service (DBaaS), PaaS, SaaS and on-premises workloads. HYCU R-Graph provides insight to application and data architectures across on-premises, cloud and SaaS environments. Company’s operations are primarily focused on North America and EMEA, with the majority of its customers in North America. Its clients tend to be in the upper midmarket. During the evaluation period, the firm introduced several new capabilities to R-Graph, including customizable view options and insights to native application protection capabilities. It also enhanced R-Cloud, adding support for SaaS and PaaS offerings, such as Google Cloud Bigtable, Atlassian Trello, Docusign, GitHub, Amazon DynamoDB, AWS CloudFormation and AWS Key Management Service.

Strengths

  • Broad cloud support: Strong focus on SaaS and PaaS integrations has led to a large list of supported services not commonly found within other market offerings.
  • Enhanced visibility of data protection estate: R-Graph collects data across a customer’s application environment and reports data protection deficiencies, allowing clients to easily identify unprotected assets.
  • GenAI-developed integrations: Uses generative AI to help accelerate development of data protection modules for new SaaS and PaaS workloads.

Cautions

  • On-premises limitations: Product releases tied to on-premises requirements, such as AIX, Solaris, SUSE, and Ubuntu Linux and database cluster support, lags behind market leaders.
  • No orchestration for DR: R-Cloud lacks built-in orchestration capabilities to help simplify DR operations and testing capabilities.
  • Limited geographic coverage: Has limited market presence and execution in South America and AsiaPac.

IBM
It is a Visionary in this Magic Quadrant. Its primary backup portfolio consists of IBM Storage Defender, IBM Storage Protect, IBM Storage Protect Plus, IBM Storage Protect Snapshot and IBM Storage Protect for Cloud. Its operations are geographically diversified, and its clients tend to be large enterprises. During the evaluation period, the company released Storage Defender, which uses AI to analyze data from multiple sensors for threat detection and monitoring. Other notable capabilities in Storage Defender include integration of IBM FlashSystem application-aware threat detection, immutable primary storage snapshots, Defender SaaS control plane, a subscription licensing model with flexible resource units and expanded support for OpenShift Virtualization. The firm also introduced Storage Defender Data Protect through a partnership with Cohesity.

Strengths

  • IBM storage focus: Backup products offer superior backup performance and data resilience for IBM storage. The vendor has focused on improving backup and recovery integrations with IBM storage, improving backup performance and data resilience with these integrations.
  • OpenShift container backup: Continues significant investments in IBM Storage Protect Plus for container backup and recovery. Recent additions include protection of Red Hat OpenShift, Kubernetes and Tanzu environments.
  • Implementation of AI for threat detection: Storage Defender uses an IBM-developed AI model to perform behavioral analytics, in-line corruption detection, and application-aware anomaly detection for early threat detection of malware and ransomware.

Cautions

  • Product sprawl: Made significant changes to its product portfolio, including a wider range of available products and recent product name changes. As a result, there is the potential for confusion as to which product is the best fit for customer needs.
  • Scope of capabilities outside IBM portfolio: Has heavily focused its Storage Defender offering and marketing message based on integrations with its own storage portfolio. This requires clients to fully validate the scope of capabilities for use with non-IBM storage.
  • Dependencies on 3rd-party products: Storage Defender Data Protect and Storage Protect for Cloud solutions include dependencies on 3rd-party OEM partnerships for their product and control plane, placing product innovation and development outside of IBM control.

Microsoft
It is a Niche Player in this Magic Quadrant. Its backup and recovery portfolio includes Azure Backup, Azure Site Recovery (ASR), Microsoft Azure Backup Server (MABS), System Center Data Protection Manager (DPM) and the Microsoft Azure Recovery Services (MARS) agent. Its operations are geographically diversified, and its clients tend to be of all sizes. In the last 12 months, the company introduced Azure Backup Server (MABS) V4, SAP HANA System Replication database backup support, enhanced software delete for Azure Backup, Azure Kubernetes Service backup and cross-region restore support for PostgreSQL.

Strengths

  • Alignment with Microsoft Azure cloud adoption: Backup and recovery portfolio is well-suited for clients transitioning infrastructure from on-premises to Microsoft Azure using lift-and-shift strategies.
  • Soft delete with Azure Backup: Introduced a soft delete feature, which provides a recycle bin logic with an extended retention period to easily restore deleted backup data, whether it was deleted accidentally, intentionally or maliciously.
  • Isolated backup vaults: Azure Recovery Services for vaulted copies of Azure Backup data isolates data from production backup copies using a Microsoft-managed Azure subscription and tenant, which limits unauthorized users’ access to the data.

Cautions

  • Fragmented data protection strategy: Overall backup and recovery portfolio strategy indicates no apparent plans to align to a single or combined portfolio strategy. There is no indication of combining, planning, orchestrating or designing backup capabilities across firm’s services such as Microsoft 365, Microsoft Entra ID, Microsoft Azure SQL, Microsoft Power Apps or Microsoft Dynamics 365.
  • Limited Microsoft PaaS protection capabilities: Azure Backup lacks integrations with key Microsoft PaaS services, including Azure SQL, Azure Cosmos DB and Microsoft Entra ID.
  • Azure Backup management complexity: Azure Backup does not provide native deduplication features, requiring clients to deploy and manage an instance of MABS/MARS. Additionally, it does not support common capabilities such as automatic clock adjustment for daylight saving time.

Microsoft did not respond to requests for supplemental information or to review the draft contents of this document. Gartner’s analysis is therefore based on other credible sources.

OpenText
It is a Niche Player in this Magic Quadrant. Its enterprise backup product portfolio consists primarily of 2 products: Data Protector, for on-premises workloads, and Data Protector for Cloud Workloads, covering cloud IaaS and SaaS workloads. The vendor’s operations are geographically diversified, and its clients tend to be in the midmarket segment. In the past year, the company enhanced Data Protector by introducing support for OpenText Magellan reporting, anomaly detection and OpenText Documentum. It also enhanced backup and restore of sparse files on Linux systems and immutability of replicated data. Data Protector for Cloud Workloads introduced support for OpenShift Virtualization, Kubernetes and Red Hat OpenShift Data Foundation, and OpenNebula. It has also added protection of contact pictures in Microsoft 365.

Strengths

  • OpenText broader portfolio integrations: Has made key investments to prioritize integration and protection of its solutions, including integrations to protect OpenText Documentum data and expanded reporting capabilities using OpenText Magellan.
  • OpenText pricing options: Offers multiple pricing options to best align TCO with customer requirements and their workloads, including capacity-based and socket-based pricing.
  • Broad hypervisor support: OpenText Data Protector integrates with multiple hypervisors, including VMware VMs, Microsoft Hyper-V, Proxmox VE, Oracle Linux Virtualization Manager, oVirt, Red Hat virtualization, Nutanix AHV, OpenStack, OpenNebula, Virtuozzo, Oracle VM VirtualBox, XenServer, XCP-ng, Huawei FusionCompute and Scale Computing HyperCore.

Cautions

  • Limited innovation progress: Has made limited progress in multiple backup and recovery trends, such as advancement of ransomware beyond anomaly detection, introduction of a vendor-hosted SaaS-based control plane, and implementations of GenAI.
  • Lacks vendor-hosted BaaS solution: Lacks an enterprise-customer-focused BaaS solution for SaaS, cloud workloads and on-premises.
  • Narrow integrations with SaaS applications: OpenText Data Protector for Cloud Workloads supports only Microsoft 365. It lacks support for other SaaS applications, such as Microsoft Entra ID, Salesforce, Google Workspace and Microsoft Power Apps.

Rubrik
It is a Leader in this Magic Quadrant. Its backup product portfolio consists of Rubrik Security Cloud, which includes multiple backup offerings related to data security and advanced recovery. The company offers appliance-based on-premises and cloud-based BaaS/SaaS data protection solutions. Its operations are primarily focused on North America and EMEA, and its clients tend to be midsize to large enterprise customers. During the evaluation period, the company introduced multiple new or enhanced capabilities, including Ruby, a generative AI tool to help with security and operational tasks, and it also acquired and integrated Laminar to Rubrik’s data security posture management capabilities. Along with these improvements, it added advanced data and security monitoring features focused on anomaly and threat detection, VM encryption detection, and support for Microsoft Entra ID, Microsoft Active Directory, Amazon Simple Storage Service (Amazon S3) and Atlassian Jira.

Strengths

  • Market innovation: Continues to innovate its product offerings through the integration of new data security technology from its Laminar acquisition, expansion of cyberthreat detection and recovery capabilities, and new product bundles.
  • Focus on simplicity and efficiency: The SaaS-based control plane of Rubrik Security Cloud provides simplified customer administration capabilities and automated updates, using its services to control and orchestrate deployment of releases and patches to a customer’s deployment.
  • Competitive pricing: Gartner clients report that Rubrik has engaged in aggressive negotiations to provide competitive pricing for renewals and net new deployments.

Cautions

  • Selected PaaS, SaaS and multicloud support availability: Support and go-to-market pace for popular PaaS, SaaS and cloud platforms outside of Azure, AWS, GCP, Atlassian Jira and Microsoft 365, as well as its multicloud-storage-plane choices, are slower than market competitors.
  • Limited geographic coverage: Customers experience limited engagement with the vendor outside of North America and EMEA due to a lack of enabled partners in AsiaPac and South America.
  • Financial expectation: New public market expectations, as a result of its recent IPO, may change vendor’s continued pace of innovation.

Unitrends
A Kaseya company, it is a Niche Player in this Magic Quadrant. Its backup portfolio consists of the Unitrends Backup software, Recovery Series backup appliances and Spanning Backup for SaaS application backup. Its operations are geographically diversified, and its customers tend to be in the midmarket segment. In the last 12 months, the company introduced direct-to-cloud backup for remote, distributed and cloud workloads, an all-flash architecture for cloud DRaaS, and new Recovery Series Generation 10 appliances. Additionally, it enhanced abilities for administrators to add new protected endpoints and enroll in backup policies without logging into each on-premises appliance.

Strengths

  • Unified administration: The Unitrends UniView offers single administrative access to all components of the backup and recovery solution, including management of appliances, endpoint backup and SaaS applications. It also extends integrations to other Kaseya offerings, such as KaseyaOne, Kaseya IT Glue and Kaseya Service Desk.
  • Kaseya integration: Kaseya 365 licensing bundles vendors’s backup and recovery capabilities with Kaseya solutions that offer antivirus protection, managed detection and response, and ransomware rollback capabilities.
  • Expanded DRaaS with guaranteed RTOs: Expanded the capabilities of its DRaaS offering. It is deployed within Unitrends cloud data centers, supports on-premises VMware and Hyper-V virtual machines, and can be procured with contractually guaranteed RTOs.

Cautions

  • Narrow enterprise suitability: With its focus on SMB markets and delivery of its solutions through managed service providers, vendor’s growth initiatives and limited scalability of appliances contribute to reduced suitability for large enterprise accounts.
  • Limited multicloud capabilities: Unitrends Backup for Microsoft Azure supports only Azure VMs and lacks support for other workloads in Azure, such as Azure SQL and Azure Blob Storage. Expansion to support native integrations with other cloud providers, such as AWS and GCP, remains a work in progress.
  • Limited SaaS protection strategy: Continues to lag behind providers that have introduced support for other SaaS applications, such as Microsoft Entra ID, ServiceNow and Atlassian Jira.

Unitrends did not respond to requests for supplemental information. Gartner’s analysis is therefore based on other credible sources.

Veeam
It is a Leader in this Magic Quadrant. Its backup portfolio consists of Veeam Data Platform, Veeam Data Cloud, Veeam Data Cloud Vault and Veeam Kasten for Kubernetes. Company’s operations are geographically diversified, and its clients tend to be in the enterprise, midmarket and SMB segments. In the last 12 months, the firm released multiple product updates, including Veeam Data Platform v.12.1, which contains new features such as in-line malware detection, YARA-based content analysis, Veeam Threat Center, Veeam AI Assistant, instant recovery of PostgreSQL and backup of object storage. It introduced its own vendor-managed backup services, including Veeam Data Cloud for protecting Microsoft 365 and Microsoft Azure, and Veeam Data Cloud Vault. In March 2024, it also acquired Coveware, a cyberrecovery incident response services and technology company.

Strengths

  • Market responsiveness: During the evaluation period, addressed coverage gaps in recent market trends and customer demands by introducing its vendor-hosted BaaS solution for Microsoft 365 and Azure, and a cloud vault service. It also expanded its cyberrecovery capabilities by introducing malware scanning, real-time entropy detection and an improved reporting dashboard.
  • Coveware acquisition: The acquisition expands customer support capabilities for incident response, as Coveware is capable of working with customers of other backup vendors. Coveware also includes technologies such as Recon for forensic collection and Unidecrypt for decrypting data.
  • Self-describing backup data format: Backup solutions employ a self-describing backup data file. The format allows portability of backup data between storage systems and other Veeam deployments, and the self-describing design eliminates the requirement of managing, protecting and reconstructing a catalog.

Cautions

  • Market follower approach to innovation: Backup offerings are often introduced and enhanced as a response to competitive offerings and customer demand, rather than leading with new, innovative and differentiating capabilities and offerings in the market.
  • Core components rely on Windows infrastructure: The core management components for the Veeam Backup & Replication server remain reliant on Windows server infrastructure, creating dependencies that may have architecture, security and cost implications.
  • Limited SaaS application protection: Vendor’s product portfolio lags other Magic Quadrant vendors that have innovated to add SaaS application protection capabilities beyond Microsoft 365 and Salesforce.

Veritas
It is a Leader in this Magic Quadrant. Its backup product portfolio consists of NetBackup software and appliances for on-premises deployments, and Veritas Alta, which includes Veritas Alta View, Veritas Alta BaaS, Veritas Alta Data Protection, Veritas Alta Recovery Vault and Veritas Alta SaaS Protection for cloud deployments. Its operations are geographically diversified, and its clients tend to be large to very large enterprises, with some presence in the midmarket. Notable developments during the evaluation period include Veritas Cyber Resilience Assessment Service, new higher performance NetBackup appliances, comprehensive support for Microsoft Entra ID, enhanced support for Oracle VLDB, and multiple security and usability enhancements. Additionally, Veritas introduced Veritas Alta Copilot for AI-assisted troubleshooting and operations.

In February 2024, Cohesity and Veritas announced the intent to merge their enterprise data protection businesses by the end of 2024.

Strengths

  • In-house REDLab for cyber resiliency: REDLab is vendor in-house lab for adding and testing new signatures for detecting cyberattacks that provides its clients with up-to-date cyberthreat detection capabilities.
  • Comprehensive backup and management options: The Veritas Alta cloud offerings, combined with the capabilities of NetBackup software and its scale-out and scale-up hardware appliances, provide enterprise clients with a comprehensive portfolio of backup and recovery capabilities, and multiple deployment and management options in all major geographies.
  • Cloud-native architecture: NetBackup and Veritas Alta services run in Kubernetes clusters that run natively in Azure, AWS and GCP. In this design, the data plane services run independent of the management plane, delivering an elastic and inherently flexible multicloud architecture.

Cautions

  • Inconsistent NetBackup upgrade experience: Several customers have cited that NetBackup software and appliance upgrades from older versions have not gone as planned, and that upgrades require careful preparation and working with technical support.
  • Lack of focus on midsize organizations: Direct sales support for midsize organizations is limited due to vendor’s primary focus on its large-enterprise installed base.
  • Pending transaction with Cohesity: Following the completion of Cohesity’s merger with firm’s enterprise data protection business, cost management initiatives may impact the ability of the combined organization to meet roadmap commitments.

 

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