Tape Media

Tape Drives

Removable Disk Storage

Imation RDX

Imation RDX Bundles

Tandberg Data RDX QuikStor

Tandberg Data RDX QuikStation

Tandberg RDXLock WORM

Quantum RDX

HP RDX Removable Disk

HP RDX+ Bundles

IBM RDX

Dell RD1000

Quantum SuperLoader 3

Quantum Scalar i3 LTO

Overland NEO Tape Libraries

Overland NEOs StorageLoader

Overland NEOs T24 Loader

Overland NEOs T48 Library

Overland NEOxl 40 Series

Overland NEOxl 80 Series

Overland NEO Agility LTFS

Tape Drive Autoloaders

HP StoreEver Tape Libraries

HP StoreEver MSL3040

Tandberg Data Storage Library

Qualstar Q8 Tape Autoloader

Qualstar Q24 Tape Autoloader

Qualstar Q48 Tape Autoloader

Qualstar Q40 Tape Library

Qualstar Q80 Tape Library

Qualstar Tape Libraries

Overland Storage NEO S

XenData LTO Archive

NAS Storage

SnapServer NAS

SnapServer XSD 40 NAS

SnapServer XSR NAS Series

SnapServer XSR 40 NAS

SnapServer XSR 120 NAS

Snap Server Support

Pegasus RAID Storage for MAC

Pegasus2 RAID Thunderbolt

SnapSAN S1000 Storage Array

Nexsan Storage

Software Backup Novastor

ATTO SAS/SATA/FC HBA

ATTO ExpressSAS RAID

ATTO 10GbE NIC Cards

iSCSI/ FC HBA Cards

SATA/ SAS HBA Cards

Cables & Terminators

Barcode Labels

Turtle Storage Cases

Reconditioned Tape Drives


Custom Sequence Barcode Labels for all your Tape Media - DLT, SDLT AIT and LTO FREE LTO BARCODE LABELS

LTO-9 Tape Drives LTO-9 Tape Libraries Now Available

SymplyPro LTO Archiving Solutions LTO-8 and LTO-9

Browse by Manufacturer
Mailing Lists


Quantum Announces Availability of MyQuantum Service Delivery Platform to Enhance Customer Service Experience and Further Expand as-a-Service Capabilities

Secure online portal for customers that provides single sign-on access to important resources

Quantum announced the availability of the MyQuantum service delivery platform. MyQuantum is a new secure online portal for Quantum customers that provides single sign-on (SSO) access to important resources. Customers can now manage their support cases, search the Quantum knowledge base and documentation, download software, and monitor their Quantum assets using Cloud-Based Analytics (CBA) AIOps software – all from a single-entry point.

For organizations managing data across multiple data centers, both on-premise and in a hybrid- or multi-cloud model, the MyQuantum Service Delivery Platform streamlines support and monitoring of Quantum assets regardless of where they are deployed. MyQuantum is the most recent enhancement to Quantum's expanded services portfolio as the company continues its transformation to a software and as-a-Service company and business model.

Capabilities of the MyQuantum Service Delivery Platform Include:

  • Single sign-on access to post-sales customer-facing assets and software
  • Ability to open and manage support cases
  • Single-pane-of-glass access to commonly used support applications such as product registration, software and firmware downloads, the interactive documentation center and more
  • Cloud-Based Analytics software to proactively monitor and optimize Quantum assets, identify problem areas, and reduce downtime from an intuitive dashboard
  • Online knowledge base to search for common questions and best practices

Quantum will continue to enhance MyQuantum functionality going forward, expanding SSO to more applications, providing additional options for customer engagement and role-based access, and adding account management functionality such as support and subscription renewals and order history tracking.

 

Introduction of MyQuantum is Part of Expanding Global Support and Services Offerings

MyQuantum is the latest in a series of new offerings within Quantum's Support and Services portfolio, which has a broad range of services to help customers design, install, use, protect, and optimize their Quantum products. Quantum recently introduced new service offerings including Customer Success Manager (CSM) and Dedicated Support Engineer (DSE) services to provide premium, dedicated resource support for large customers.

"The introduction of the MyQuantum service delivery platform is a key step toward providing more value-add services to our customers, as well as improving the overall customer experience," says Rick Valentine, Quantum chief customer officer. "The feedback from early-access customers been very positive, and we're excited to make it broadly available to our entire customer base as we continue to expand our as-a-Service offerings."

The MyQuantum service delivery platform is available now to Quantum customers contact your BackupWorks Account Rep today ask about Quantum Backup and Archiving Solutions

Search
Shopping Cart
Your cart is empty.

Tandberg Data RDX Quikstor Removable Disk Cartridges

RDX 10 Pack Promotion - celebrating 10 Years of RDX Technology

SnapSever XSR120 and XSR40 Available

Quantum Scalar i3 LTO-9 Now Available and Shipping

Free Shipping UPS Ground - $500 min. order


Repair Services - 6 Month Warranty Fast Turnaround

Outlet Center - Refurbished Tape Drives - 6 Month Warranty