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Overland Storage Enhances Worldwide Product
Service and Support Offerings
Overland Storage, Inc. enhanced OverlandCare service
offerings for the company's line of SnapServer NAS, SnapSAN, NEO Series tape
products and REO Series VTL solutions.
Featuring new onsite service and
installation options, round-the-clock phone access to solution experts, as well
as proof of concept and architectural design offerings, the expanded
OverlandCare program strengthens the company's ability to provide technical
assistance on a global scale. The enterprise-class components and flexibility of
the tiered offering also empower Overland channel partners to customize and sell
complete service and support solutions to meet customers' needs.
Overland's new centralized global
solution call center integrates with its regional solution call center
infrastructure across all of the company's product lines. This network of
solution centers provides a framework of support and services designed to enable
customers to spend less time managing their infrastructure and focus more on
technology innovation to grow their business.
Benefits of OverlandCare
- Investment by Overland Storage in infrastructure and
solution call center resources to ensure quick response and one-call
resolution for customers
- 24x7x365 global call center technical support available
on all Overland Storage products
- Optional four-hour onsite support available worldwide on
all SnapServer NAS, SnapSAN, NEO Series Tape and REO Series VTL products
- Onsite installation services and support for the entire
Overland Storage line of data backup and data protection products
- Proof of concept and architectural design services
available for the deployment of complex solutions within customers
infrastructure
- Warranty certification delivery system, featuring
automatic electronic distribution of warranty certificates and entitlement
validation
- Secure service portal, including online product
registration and access to services-related information such as the ability
to track and log service calls in real time
"Strengthening our services offerings for all Overland
Storage products worldwide is an important component of our commitment to making
enterprise-class support and services available to companies of all sizes," said
Eric Kelly, CEO of Overland Storage. "Even as the amount of data constantly
grows, we believe that the technology to store, manage and protect that data
should be easy to buy, easy to deploy and easy to maintain so that companies can
focus on their primary business activities. Our enhanced OverlandCare offerings
further our ongoing commitment to deliver effortless data protection and data
management solutions to the market."
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