OverlandCare Support Programs
by Overland Storage
Overland Storage delivers NEO Series, REO Series, SnapSAN and
SnapServer product lines that are backed by world-class service and support.
OverlandCare Uplift and Extension support offerings serve as a complement to the
standard OverlandCare product warranty associated with each Overland product,
ensuring that customers have the optimal level of service and support to meet
their particular business needs.
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Standard Warranty |
Uplift Options |
Extension Options |
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| NEO 8000e |
OverlandCare Level 2
1 year |
OverlandCare Level 2 (3 years)
OverlandCare Level 3 (1 year & 3 years)
OverlandCare Level 4 (1 year & 3 years) |
OverlandCare Level 2 (1 year)
OverlandCare Level 3 (1 year)
OverlandCare Level 4 (1 year) |
|
NEO 2000e
NEO 400s
NEO 200s |
OverlandCare Level 1
1 year |
OverlandCare Level 1 (3 years)
OverlandCare Level 2 (1 year & 3 years)
OverlandCare Level 3 (1 year & 3 years)
OverlandCare Level 4 (1 year & 3 years) |
OverlandCare Level 1 (1 year)
OverlandCare Level 2 (1 year)
OverlandCare Level 3 (1 year)
OverlandCare Level 4 (1 year) |
|
REO Series
SnapSAN |
OverlandCare Level 1
3 Years |
OverlandCare Level 2 (3 years)
OverlandCare Level 3 (3 years)
OverlandCare Level 4 (3 years) |
OverlandCare Level 1 (1 year)
OverlandCare Level 2 (1 year)
OverlandCare Level 3 (1 year)
OverlandCare Level 4 (1 year) |
|
| SnapServer |
OverlandCare RTF
3 Years |
OverlandCare Level 1 (1 year & 3
years)
OverlandCare Level
2 (1 year & 3 years)
OverlandCare Level 3 (1 year & 3 years)
OverlandCare Level 4 (1 year & 3 years) |
OverlandCare Level 1 (1 year)
OverlandCare Level 2 (1 year)
OverlandCare Level 3 (1 year)
OverlandCare Level 4 (1 year) |
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| OverlandCare Warranty Offerings |
Level 1 |
Level 2 |
Level 3 |
Level 4 |
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| 24x7 telephone assistance |
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| Unlimited web and email support |
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| Access to on-line knowledge base |
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| Firmware updates and patches |
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| Remote problem and diagnostics support |
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| Next business day advanced parts replacement |
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| Next business day response for onsite support |
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| 9x5x4-hour response for onsite support |
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| 24x7x4-hour response for onsite support |
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OverlandCare Uplift part numbers/pricing are valid when
purchased within 120 days of the initial hardware purchase.
OverlandCare Extension part numbers/pricing are valid when
purchased 121+ days after the initial hardware purchase or as an extension to
the initial warranty purchase.
Response time based on geographical proximity to Overland service center.
Although standard part numbers and pricing apply to Zone 1 coverage, uplifts for
zones outside the standard coverage areas are available.