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Custom Sequence Barcode Labels for all your Tape Media - DLT, SDLT AIT and LTO FREE LTO BARCODE LABELS

LTO-9 Tape Drives LTO-9 Tape Libraries Now Available

SymplyPro LTO Archiving Solutions LTO-8 and LTO-9

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OverlandCare Support Programs by Overland Storage

Overland Storage delivers NEO Series, REO Series, SnapSAN and SnapServer product lines that are backed by world-class service and support. OverlandCare Uplift and Extension support offerings serve as a complement to the standard OverlandCare product warranty associated with each Overland product, ensuring that customers have the optimal level of service and support to meet their particular business needs.

Overland Storage Solutions - OverlandCare Support Options


  Standard Warranty Uplift Options Extension Options

NEO 8000e OverlandCare Level 2
1 year
OverlandCare Level 2 (3 years)
OverlandCare Level 3 (1 year & 3 years)
OverlandCare Level 4 (1 year & 3 years)
OverlandCare Level 2 (1 year)
OverlandCare Level 3 (1 year)
OverlandCare Level 4 (1 year)

NEO 2000e
NEO 400s
NEO 200s
OverlandCare Level 1
1 year
OverlandCare Level 1 (3 years)
OverlandCare Level 2 (1 year & 3 years)
OverlandCare Level 3 (1 year & 3 years)
OverlandCare Level 4 (1 year & 3 years)
OverlandCare Level 1 (1 year)
OverlandCare Level 2 (1 year)
OverlandCare Level 3 (1 year)
OverlandCare Level 4 (1 year)

REO Series
SnapSAN
OverlandCare Level 1
3 Years
OverlandCare Level 2 (3 years)
OverlandCare Level 3 (3 years)
OverlandCare Level 4 (3 years)
OverlandCare Level 1 (1 year)
OverlandCare Level 2 (1 year)
OverlandCare Level 3 (1 year)
OverlandCare Level 4 (1 year)

SnapServer OverlandCare RTF
3 Years
OverlandCare Level 1 (1 year & 3 years)
OverlandCare Level 2 (1 year & 3 years)
OverlandCare Level 3 (1 year & 3 years)
OverlandCare Level 4 (1 year & 3 years)
OverlandCare Level 1 (1 year)
OverlandCare Level 2 (1 year)
OverlandCare Level 3 (1 year)
OverlandCare Level 4 (1 year)

 

OverlandCare Warranty Offerings Level 1 Level 2 Level 3 Level 4

24x7 telephone assistance

Unlimited web and email support

Access to on-line knowledge base

Firmware updates and patches

Remote problem and diagnostics support

Next business day advanced parts replacement      

Next business day response for onsite support      

9x5x4-hour response for onsite support      

24x7x4-hour response for onsite support      

OverlandCare Uplift part numbers/pricing are valid when purchased within 120 days of the initial hardware purchase.
OverlandCare Extension part numbers/pricing are valid when purchased 121+ days after the initial hardware purchase or as an extension to the initial warranty purchase.
Response time based on geographical proximity to Overland service center. Although standard part numbers and pricing apply to Zone 1 coverage, uplifts for zones outside the standard coverage areas are available.

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Tandberg Data RDX Quikstor Removable Disk Cartridges

RDX 10 Pack Promotion - celebrating 10 Years of RDX Technology

SnapSever XSR120 and XSR40 Available

Quantum Scalar i3 LTO-9 Now Available and Shipping

Free Shipping UPS Ground - $500 min. order


Repair Services - 6 Month Warranty Fast Turnaround

Outlet Center - Refurbished Tape Drives - 6 Month Warranty