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Quantum Global Service and Support Plans - Scalar i3 Tape Library

Better Protection for Your Data and Your Business - Scalar i3 LTO Tape Library Warranty Support


Quantum Scalar i3 Renewal Support Plans

Ranked among the best in the world, focused on continuous improvement and customer feedback, Quantum Global Services deliver the service and support necessary to be certain about data protection. Quantum’s support plans maximize uptime by preventing disruptions, accelerating problem resolution, lowering maintenance costs, and delivering peace of mind.

As business systems become increasingly complex and data continues to grow exponentially, the need for storing and monetizing data throughout its lifecycle becomes paramount. As a result, managing data protection service level agreements (SLAs) and maintaining end-to-end uptime is more important than ever. Given the huge impact that a system disruption can have on your operations, it’s important to have a plan and protection in place to manage these assets and prepare for the unexpected.

Quantum’s flexible, multi-tiered support plans help IT teams maintain predictability in the data protection workflow, preventing disruption to ensure viable data access over its entire lifecycle, in any environment and at any scale. From single facilities to complex multi-national deployments, Quantum’s plans provide immediate access to our support and sustaining engineers, advanced diagnostics, timely updates and feature upgrades, parts delivery, and onsite service. With Quantum support, your data and uptime are as mission-critical to us as they are to you.

Features and Benefits

  • Worldwide coverage
  • Online Service Delivery Platform
  • Complete service request visibility
  • Latest software releases
  • Remote monitoring (CBA)
  • Timely parts delivery
  • Access to support engineers and specialists

Support Plan Options

Cost Effective Essential Support - Quantum Bronze

Bronze delivers support essentials during business hours, including access to skilled technical support, next-business-day delivery of replacement parts, and installation of non-customer replaceable components to ensure trouble-free problem resolution.

Around the Clock Business Support - Quantum NBD Gold

NBD Gold offers around-the-clock support for busy operations, quickly getting your systems back up and running. NBD Gold includes 24x7 technical assistance, next-business-day parts delivery, installation of non-customer replaceable components.

Mission Critical Premium Support - Quantum Gold

Critical IT environments are always on nights, weekends, and holidays. This support plan provides mission-critical support for fastest resolution, including 24x7 technical assistance, priority onsite critical issue response, 24x7 delivery and installation of all replacement parts.

Global telephone support 9 x 5 24 x 7 24 x 7

24x7 access to MyQuantum

Parts delivery NBD NBD 24 x 7

Onsite parts replacement NBD NBD 24 x 7

Latest software and firmware updates

Online training

Cloud-Based Analytics (CBA)

RAS Ticket creation for Severity Alerts N/A

Configuration Support

Access to Cloud-Based Analytics (CBA)

Service Level Objectives (SLO)      

Call-Back Response Target 2 business hours 60 min 30 min for critical
60 min all others

Parts Delivery Target
*After problem determination
NBD NBD 4 hr for critical
8 hr for major
12 hr for minor

Onsite Support Target
*After problem determination
9x5 NBD
(Excluding weekends,
evenings, and holidays)
9x5 NBD
(Excluding weekends,
evenings, and holidays)
24 x 7 support
4 hr for critical
8 hr for major
12 hr for minor


Contact your BackupWorks Account Rep today and ask for Quantum Scalar i3 Maintenance Contract Quote at 866 801 2944



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