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Tandberg Data RDX Compatibility Guide

Backup Software Compatibility

RDX products from Tandberg Data are supported by the backup applications listed below (please click on company name for compatibility-list):

Company Product Version Notes
Archive PreStore Version 4 and later  
CA Arcserve 11.5 and later  
CA Arcserve D2D    
EMC Retrospect 7.5 and later  
Microsoft Windows NT Backup   1
Microsoft Windows Server Backup Utility   4, 5
Open Source Tar   2
Paragon Hard Disk Manager    
Paragon Protect & Restore    
StorageCraft Shadow Protect    
Symantec Backup Exec 11d and later 3
Symantec Backup Exec System Recovery 8.5 and later  
Tandberg Data AccuGuard all  
Veeam Backup & Replication    
Yosemite Tapeware 8.1 and later  

1.    A hotfix is available from Microsoft that allows NT Backup on Windows Server 2003 to support spanning across RDX cartridges. See Microsoft KB article 932059
2.    For spanning across RDX cartridges use the tar –M –L size option (where size is the cartridge capacity in kilobytes) when creating multiple-volume backups. For more information, refer to the main page for tar.
3.    Backup Exec version 12.5 is not compatible with Windows Server 2008 R2
4.    The Microsoft native backup utility included with Server 2008 R2 has the following limitations:
            Scheduled image backup is not supported.
            Individual file restore is not supported.
            Partial system backup is not supported.
            Limited in removable mode.
5.    For windows Server 2012 Hotfix KB xxx is required

Operating System Compatibility

RDX products are comaptible with the following operating systems:

Operating System Notes
Windows XP Home and Professional  
Windows Vista SP1 32 & 64 Bit Business Editions  
Windows 7 32 bit & 64 bit 2
Windows 8    
Windows Server 2003
Windows Server 2003 R2
32 bit & 64 bit, all Editions
32 bit & 64 bit, all Editions
Windows Server 2008
Windows Server 2008 R2
Small Business Server 2008    
Small Business Server 2011    
Windows Server 2012 R2
Windows Server 2012
All Editions
All Editions
CentOS Linux Version 4.2, Kernel version 2.6.9 and later  
Fedora Core 5 Kernel version 2.6 and later  
RHEL RHEL 3.0 update 7 and later  
SLES SLES 9 Service Pack 3 and later 3

1.    Small Business Edition backup wizard does not allow the user to select the RDX or any other removable drive as the backup target. Workaround is listed in Microsoft KB article 925097 or use NT Backup
2.    There are limitations with the native backup application.
3.    SLES 9 Service Pack 3 does not support SATA ATAPI devices and therefore does not support the RDX Internal SATA device.
4.    Windows Server 2012 R2 not yet released

File System Compatibility

In principle the RDX cartridge can be formatted for any file system.  The follow file systems have been tested by Tandberg Data:

OS(s) Notes
FAT32 Windows XP Windows Server 2008 Windows Vista SP1 Windows Server 2003 R2 Windows Server 2003 Windows Server 2008 R2 • Max file size = 4GB • Windows does not allow user to reformat cartridge as FAT32 • Windows Explorer may not display volume label the first time a cartridge is inserted
NTFS Windows XP Windows XP Pro Windows Vista SP1 Windows Server 2003 R2 Windows 8 Windows Server 2003 Windows 7 Windows Server 2008 R2 Windows Server 2008 Windows Server 2012 R2 Windows Server 2012  
exFAT Windows 7 Windows Server 2008 Windows Server 2008 R2 Windows Server 2012 Windows Server 2012 R2 Windows 8  
Mac OS Extended    


SATA Host Bus Adapter Compatibility

Tandberg Data has tested the internal SATA RDX dock against the SATA Host Bus Adapters listed below:

Intel ICH6  
intel ICH6R  
Intel ICH7  
Intel ICH7R  
Intel ICH8R  
Intel ICH9R  
Intel ESB2  
Silicon Image 3112 1, 2, 3
Silicon Image 3114 1
Silicon Image 3124 1, 2, 3
Intel S3000AHV Motherboard Non-RAID or Matrix RAID modes -4
Promise SATA300 TX4 4-Port 5, 7, 8 (not recommended configuration)
Promise TX300 5, 7, 8 (not recommended configuration)
BroadcomHT1000 6

1.    Silicon Image HBA’s may require updated BIOS and drivers to work with SATA ATAPI devices.
2.    Can only format the cartridge using the “quick format” option under Windows.
3.    Windows Check Disk utility does not operate correctly.
4.    Does not work in Intel Embedded Server RAID mode.
5.    Eject button does not operate correctly.
6.    May require a driver update from Broadcom in order to operate in QDMA mode.
7.    Write protected cartridges cannot be read on Windows hosts due to a limitation of the Promise driver . The issue has not been tested on Linux systems.
8.    Use of Promise SATA add-in card with button eject requires RDX host tools release 1.33 or later and registry key workaround value

HKEY_CURRENT_CONFIG\SYSTEM\CurrentControlSet\Services\RDXmon\ Configuration\ScsiMediaDetection

to be set. Setting this registry key may keep the cartridge volume label from being detected in some cases.

USB Compatibility
The USB RDX drives work with all USB controllers. Tandberg Data has tested the USB RDX drives against the USB controller types listed below (using specific controller from most major USB controller manufacturers):

EHCI (2.0) Enhanced Host Controller Interface  
UHCI (1.1) Universal Host Controller Interface  
OHCI (1.1) Open Host Controller Interface  

The USB RDX drive is compatible with the USB Mass Storage Specification for Bootability 1.0.

The USB RDX drives are certified to meet the USB-IF High Speed Compliance Standards for USB 2.0 and USB 3.0

The Following USB 3.0 PCIe HBA's are certified  (NEC/ Renesas Chipset):
Akasa AK-PCCK 3-02
DeLock 89243 PCIe

Eject Button Support

Windows does not have native support for removable disk drives. Specifically, the operating system does not allow the eject button to operate with cartridges formatted with the NTFS file system. It does allow the user to eject the cartridge using Windows Explorer (right-click on drive letter, select “Eject”). Tandberg Data supplies a utility that allows the eject button to operate properly on Windows. This utility runs as a Windo^ws service. See the RDX Utility Users Guide for installation instructions.

Linux/Mac OS
Linux and Mac OS X do not typically support the eject button operation. Use the recommended system method to eject the removable media.

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Tandberg Data RDX Quikstor Removable Disk Cartridges

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